BOOKING POLICY
Classes at Āyu Pilates will be available to book on Sundays at 9:30 a.m. PST for the following twenty one (21) days. To book, you must have valid class credits and/or an active class package with a credit card on file.
CHECKING IN
You may check-in via your mobile app before you arrive or when you get to the studio, we’ll need you to check in for class to ensure your spot is reserved.
CANCELLATION POLICY
Āyu Pilates is a boutique experience with limited spaces available. We kindly require 10 hours notice to cancel your class. Late cancellations will result in loss of the class credit . For unlimited memberships a fee of $15 will be charged.
If you do not attend a class and do not cancel, it will be considered a no-show and will result in a loss of class credit. For unlimited memberships a fee of $25 will be charged. ((To be processed 24 hours after the class))
We do not accept cancellations via phone or email. Please use the booking site or mobile app to do this.
Thank you for your understanding and for respecting the time we hold for your practice and others in our community.
WAITLIST POLICY
Āyu offers a 7 person waitlist. When you sign up for a waitlisted spot you are committing to that class. If you do not get into the class, or decide to cancel off of the waitlist within the 10 hours, you will receive a class credit back to your account to use for future bookings.
When a spot opens, waitlisted guests will be notified via text/app and automatically added to the class in order of booking.
Please be aware you can be automatically added into a class from the waitlist up to 1 hour before the class. If you decide you no longer want your spot on the waitlist, please be sure to remove yourself to allow other members to move up the list.
Ability to join a waitlist is closed two (2) hours before a class.
If you are added into the class our standard cancellation policy and no-show policies apply.
CLASS PREPARATION
Āyu Pilates offers Pilates and Sculpt classes on both reformers and mats. The classes may prompt the client to utilize hand or ankle weights. Music may contain explicit language.Please notify your instructor of any injuries or medical conditions.
Studio doors will open 10 minutes before class. Grip socks are mandatory and can be purchased in studio. We recommend bringing a towel and water. Doors will be locked when class begins. If you are not in the studio at that time it will be considered a no show and we reserve the right to assign your spot to another person on the waitlist.
NEW CLIENTS
New to Āyu? Please arrive 10 minutes early to meet your instructor and get acquainted with your reformer. If it’s your first class and you are late we may need to reschedule you for everyones safety. We look forward to welcoming you to Āyu Pilates!
STUDIO POLICIES:
-Please be on your reformer before the start time of class. We recommend arriving early. Doors will lock at the start time of class.
-Grip socks are required for all classes for your safety and hygiene. If you don’t have any we have them for purchase in studio.
-Safety is our top priority, which is why our trained instructors may provide gentle hands on corrections during class to ensure clients maintain proper form and stay safe
-Cleanliness is key. Clients are responsible for wiping down any equipment they use after class to keep the studio hygienic and fresh. Thank you for your cooperation!
-We only accept cards or apple pay, no cash or check.
RETURN AND EXCHANGE POLICY
All class credits are final sale. No refunds.
The client is responsible for keeping track of expiration dates.
If you purchased a retail item from Āyu Pilates, you can return said item within seven (7) days for your money back. The item must be in new condition with the tags still attached. No returns will be permitted after seven (7) days. Food products will be final sale.
PHONES/CAMERAS
No recording during class allowed to allow for privacy of all members. But please feel free to record/take photos before or after class and remember to tag Āyu!
If instructors need to record for marketing purposes they will ask for permission before doing so. Please see Waiver of Liability for further detail.
PRIVACY STATEMENT
We at Āyu Pilates are committed to protecting your privacy. Our privacy policy outlines the type of information we receive and collect when you use the features on our website and some of the steps we take to safeguard the information. We do not sell your information to anyone.
COLLECTION OF INFORMATION
We collect personally identifiable information, such as names, phone numbers, postal addresses, email addresses, credit card information, and etcetera, when it is voluntarily submitted by our members and/or visitors. If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept sole responsibility for all activities that occur under your account or password.
Your personally identifiable information is kept secure. Only authorized employees, agents, and contractors who have agreed to keep information secure and confidential have access to this information. All emails, phone calls, mobile text messages, and newsletters from this site allow you to opt out of future marketing communication. We use industry-standard efforts to safeguard the confidentiality of your personal information, including the use of firewalls and secure sockets layer software where appropriate. We do not sell your information to anyone.
Āyu Pilates reserves the right to refuse, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
WAIVER AND RELEASE
When you visit Āyu Pilates or send emails to us, you are communicating with us electronically and, therefore, consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
By signing up for and/or attending Āyu Pilates classes and events and using Āyu’s equipment, you hereby agree that there are certain inherent risks and dangers in pilates and exercise and using our facilities and exercise equipment. In consideration of being allowed to participate in and access the classes and equipment provided by Āyu Pilates, in addition to the payment of any fee or charge, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the classes and equipment, (2) waive, release and forever discharge Āyu Pilates, its officers, agents, members, employees, representatives, and all others from any and all responsibility, claims, rights, causes of action and/or liability from injuries or damages to your person or property resulting from your participation in and use of the classes and equipment, and (3) represent you have no medical or physical condition which would prevent you from attending and/or using any of Āyu Pilates’ classes and equipment and/or put you in any physical or medical danger and have not been instructed by a physician not to do so. In addition, if, in the opinion of Āyu Pilates staff, you would be at physical risk using Āyu Pilates’ classes and equipment, you will be denied access to Āyu Pilates until you present an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing Āyu Pilates’ concerns, and stating that Āyu Pilates’ concerns are unfounded.
Āyu Pilates may photograph and record you. They may publish and distribute these photographs and recordings in connection with your participation in Āyu Pilates activities and your attendance at Āyu Pilates facilities. By acknowledging these terms, you agree and consent that Āyu Pilates may display these photographs and recordings through our website and social media channels.
INTELLECTUAL PROPERTY RIGHTS
Use of the graphics, logos, designs, page headers, button icons, scripts are service marks, trademarks, etc., on this website without the prior written permission of Āyu Pilates is strictly prohibited.
DISCLAIMERS
In no event shall Āyu Pilates LLC, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (1) errors, mistakes, or inaccuracies of content, (2) personal injury, illness or property damage, of any nature whatsoever, resulting from your access to and use of our website, (3) any unauthorized access to or use of our secure servers an/or any and all personal information and/or financial information stored therein, (4) any interruption or cessation of transmission to or from our website, (5) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through our site by any third party and/or (6) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the Āyu Pilates website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
You specifically acknowledge that Āyu Pilates shall not be liable for user submissions or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.
Āyu Pilates LLC may revise these terms and conditions by updating this posting. By using this Website, you agree to be bound by any such revisions and should, therefore, periodically visit this page to determine the then-current Terms and Conditions.